We've got you covered! We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below. You can find more information on our VEELGESTELDE VRAGEN section.

This Warranty Does Not Cover
  • Normale slijtage
  • Onjuiste montage
  • Corrosie
  • Onjuist onderhoud
  • Installatie van componenten, onderdelen of accessoires die oorspronkelijk niet bedoeld zijn voor of compatibel zijn met de fiets zoals verkocht
  • Schade of storing als gevolg van een ongeval, verkeerd gebruik, misbruik of verwaarlozing
  • Arbeidskosten voor vervanging of omschakeling van onderdelen
  • Niet-merkgebonden producten (elk ander origineel onderdeel of component) die onder de oorspronkelijke fabrieksgarantie vallen
  • Cosmetische krassen of niet-structurele onvolkomenheden op velgen of wielen

However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).

This warranty applies to:
  • Alle fietsen van modeljaar 2022 en nieuwer
  • Onderdelen en accessoires die na 14 december 2021 zijn aangeschaft.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the date of receipt. MIDONKEY is not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.

For products purchased before 2021, please contact us directly for warranty coverage.

Initiate A Warranty Claim
First things first. Contact an authorized retailer or distributor to initiate a warranty claim. Please call before going to the store to confirm the store's hours of operation. Buy directly from us or you have questions about it? Please contact us by the contact form below stating your order number. Proof of purchase is required.

Neem contact met ons op

Any further questions? Send us an e-mail with your query or call us:
Tel: 0086- 769-82827404
Mob: 0086-15817481923

Contactformulier →