Return & Exchange

Retourneren & Ruilen

MIDONKEY keep launching new practical models based on our research report on local markets once in three months. Please subscribe to us to be the first one to know our latest models and promotion activities. SUBSCRIBE NOW! Or if you're interested in being our official product reviewer, please feel free to contact us.
For most part of the ebike, the guarantee period lasts for 12 months. For wear and tear parts, we offer 3-6 months vary from each consumable accessories. For details, please contact our sales team or chat with us directly.
Quality is always the first priority and we always attach great importance to quality control from the beginning to production. Each ebike will be fully assembled and carefully tested before packaging and transportation.
We treat product safety as we do to life. At MIDONKEY, all battery products are insured by PICC, one of the largest and long-standing insurance companies in China. Please feel free to use our products, we've got you back!
Our ebike battery are of real capacity with stable power output, long cycle life with competitive price as we're the direct manufacturers.
MIDONKEY same-day shipping is available for customers lived in the following countries where our global warehouses located:
  • Duitsland
  • Verenigde Staten
  • Ierland
  • Polen
  • Verenigd Koninkrijk

Neem voor up-to-date resterende e-bikes gerust contact met ons op!

MIDONKEY's monthly output is around 1000 sets. If work with our brother factory together, it will be 2500 sets utmost. Depends on the complexity or processing difficulty.
MIDONKEY has been doing OEM/ODM for Fortune 500 for almost 6 years. The qualification & custom ability you can rely on!
Most MIDONKEY ebikes can be personalized with a private logo, allowing an exclusive brands to show off your individual style.

When customizing ebikes on, if your private logo is rejected, please re-upload a new private logo to complete your design. If your private logo violates the guidelines or is inappropriate, it will be rejected.

Richtlijnen voor privélogo's

Length and character requirements will automatically be displayed on our inner system during the customization ( e.g., 3 uppercase and/or numeric characters). Length and character options vary by ebike model, and not all languages or special characters are supported.

Your personality logo will be rejected if it contains any of the following.
  • Mogelijk inbreuk maakt op handelsmerken of andere intellectuele eigendomsrechten;
  • Respectloos taalgebruik;
  • Ongepast jargon;
  • Beledigende of discriminerende inhoud;
  • Content die opruiend en gewelddadig is.
We reserve the right to reject any personality logo submitted.
MIDONKEY have MOQ settings on mass production. However, you can still have a chance to get 1 set for testing & evaluating on our latest models. Learn which models is applicable for low MOQ, please feel free to contact us or chat with us online.